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If for any reason you are not completely satisfied with your purchase, we accept all returns of unworn & undamaged merchandise within 30 days of receipt of your order for a full refund or exchange. Shoes must be in new, resalable condition with the original box and packaging. The original shoe box must be placed inside an exterior shipping box and be free of tape or labels. Dirty and or worn shoes will not receive a credit and will be returned to the customer at the customer's expense. We offer full refunds on any defective items within 100 days of receipt of your order. Returns will be credited back in the manner of the original form of payment. To arrange your return or exchange, please contact by email at info@TSUBO.com or by phone at (503) 620-2089. Exchanges will be processed upon receipt.