Free Shipping. Free Returns.
A free return label will be included with your order. This offer only applies to orders shipped within the continental United States and placed on Tsubo.com.
- Standard UPS Ground or USPS Priority*
- Standard APO, FPO, and Priority Mail*
- Expedited UPS Blue Label 2-Day*
- Express UPS Next Day Red Label*
* Delivery within the Contiguous U.S. Pending order verification and credit approval, orders placed prior to 4:00pm EST / 1:00pm PST(Monday-Friday, excluding federal holidays within the United States) and shipping to the address provided will arrive as specified above.
** Standard International Delivery require the consignee pay duties, taxes & brokerage fees as mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Fees are paid to the courier.
Please note, we do not ship or deliver on Saturday and Sundays.
Our shipping charges are based on the method of service and the location. To make sure you receive the fewest shipments possible, we’ll do our best to ship everything to you at once. If we need to send you more than one shipment, we’ll only charge you ONCE for the charges that apply to the total value of your order. While we do not require signatures for most deliveries, we do recommend that you have someone available to accept the package.
Our warehouse is based in the United States and ships Monday through Friday. While we make every attempt to process orders on the day they are placed – only orders that are ordered PRIOR to 4:00pm EST / 1:00pm PST with next business day shipping will be guaranteed to ship out the same day – subject to order verification and credit approval.
UPS Ground, within 3-10 business days
Most items may be shipped to the 48 contiguous United States via Standard Ground Service. You can expect your order to arrive within 3-10 full business days. Business days are Monday – Friday, excluding federal holidays within the United States.
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when place by 4:00pm EST / 1:00pm PST Monday-Friday, excluding federal holidays within the United States.
Most items can be shipped to the contiguous Unites States via Overnight Service. You can expect your order to arrive within 1 full business day when place by 4:00pm EST / 1:00pm PST, Monday through Friday, excluding federal holidays within the United States.
Military APO/FPO Addresses
Please allow additional time for delivery from the APO/FPO point to the recipient. APO/FPO orders are shipped via US Postal Service (USPS) priority mail. The estimated delivery time is 2 - 9 days. Once the package has been delivered to the APO/FPO point, Tsubo is not responsible for the possible delays or lost shipments.
PO Boxes – US Mail
We sincerely apologize, but currently we are unable to accept orders shipping to PO boxes. Orders must be shipped to a physical address. If you have a PO box at a central facility – use the street address of the P.O. box facility and include your PO box number on the second line of the address. A suggestion for shipping if you do not have a street address available is to ship your order to a relative or friend or have the delivery sent to your work location. Unfortunately Customer Service cannot override this setting as it is a delivery restriction. We must have a physical address to deliver the order to.
You can expect your order to arrive within 8 business days when placed by 4:00pm EST / 1:00pm PST Monday-Friday, excluding federal holidays within the United States.
We can ship to MOST countries via UPS International delivery. Please allow extra time for deliveries to international addresses. The approximate time frame is 7 – 17 business days. Business day are Monday – Friday, excluding holidays.
Delivery to International addresses require the consignee to pay additional fees that include: Duties, taxes and brokerage fees as mandated by the government for the country where the shipment is received. You may check with your local agency for details on estimated fees. These fees must be paid to the courier at or prior to delivery.
We are excited to offer a $50 USD flat rate for shipments to other international destinations, effective June 28th, 2012. Please note that this is shipping only and you will still be responsible for duties/taxes and brokerage fees once the item arrives in the country. If you refuse delivery on an international order the package will be abandoned at the border. Because the package will not be received back by Tsubo, you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees as we cannot cancel an order once it has been placed.