Returns for exchange or store credit
Please use this form ONLY if you did NOT purchase your TSUBO® Footwear product from www.tsubo.com or the TSUBO® Footwear customer service line.
We gladly accept returns from customers who purchased their TSUBO® Footwear product from a retailer other than www.tsubo.com or the TSUBO® Footwear customer service line. We will process your return for an exchange or a credit. We do not refund for products not purchased directly from us.
Items must be in new and unused condition. Returns received with any dirt or wear and tear will be returned with no action taken. Items to be exchanged are subject to current product availability which can be viewed on the website.
Returns for Warranty Evaluation
The TSUBO® warranty applies to footwear less than one year old from the date of purchase. It applies to defective materials and workmanship. All items sent to TSUBO® which are past one year old from date of purchase will be evaluated on a case-by-case basis.
TSUBO® can offer an exchange or credit. We do not perform any repairs.
Please note that if credit is provided as a result of this evaluation, such credit will expire if not used within one year from the date of issue.
Items returned for defect evaluation will be processed in the order that they are received. Evaluations can take 1 to 3 weeks.
Exchanges will be shipped via ground service at no cost to the customer.
In order for us to properly process your return, we kindly ask that you print and complete all information requested in the PDF (availaible to download at the top of this page) and include it inside the box before shipping it to us via a trackable shipping method to the return address provided on the form.