If the shoes you order from TSUBO® direct don't fit or aren't what you are looking for, we have a fair return policy to protect our customers.
Returns or exchanges are permitted, provided you purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.
If you purchased your TSUBO® product from an Authorized TSUBO® retailer, please abide by the directions located on the following URL: http://www.tsubo.com/returns
Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to you without evaluation.
If you purchased your TSUBO® product prior to February 1st, 2011 please refer to the back of your invoice for the required return form.
FREE RETURNS AND EXCHANGES SHIPPING: Limited time offer. Return and exchange shipping is FREE for customers who purchased their TSUBO® product after February 1st, 2011 through our mail order, call center, or website within 30 days of the original invoice date. If you purchased your Product(s) during this time frame, we are happy to accept a return or an exchange at no cost to you. You can return or exchange your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging. Please note: If you choose not to use the pre-paid shipping label please send your package via a trackable method. We recommend using UPS, Fedex or USPS regular ground service. If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and TSUBO® is not responsible for packages lost in transit.
Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees. Please allow up to 15 business days from the date we receive your return to complete your return or exchange.
If you cannot locate the pre-paid shipping label for your order please contact the TSUBO® call center. Click the following link to access the call center contact information. http://www.tsubo.com/customerservice