How Our Gift Card & Virtual Gift Card Works

TSUBO Gift Cards and Virtual Gift Cards do not expire, have no fees and are redeemable at tsubo.com only. Gift Cards may not be returned, applied as payment on any account, used to purchase another Gift Card or Virtual Gift Card or redeemed for cash, except where required by law. If lost, stolen or damaged, Gift Cards can be replaced for the remaining value with satisfactory proof of purchase (confirmation email or credit card receipt). To verify the remaining balance, login to your account or call 1.866.896.3708.

Balance Reminder Protection

Don't worry about the recipient of your gift forgetting to use their balance. As a service provided to our TSUBO Gift Card and Virtual Gift Card customers, we will send a friendly email reminder notice to the recipient of the Gift Card or Virtual Gift Card every 3 months. You can be assured that the recipient of your gift will not forget your generosity.

Purchasing with a Gift Card

For Gift Card use online, please proceed through Checkout. Enter your Gift Card number, which is located on the back of your card in the Gift Card Number field. You can use a credit card, check or money order in addition to your Gift Card, if needed, to complete your order.

Purchasing with a Virtual Gift Card

Proceed through Checkout and enter your Virtual Gift Card number in the Gift Card Number field. You can use a credit card in addition to your Gift Card, if needed, to complete your order.

Gift Card Shipping Information

Gift Cards ship separately, free of charge, via USPS and usually arrive within 5-8 business days.

Virtual Gift Cards are e-mailed within 4 hours of credit approval.

Other Gift Card Information

Check your balance at tsubo.com by logging into your account or by phone at 1.800.899.7826.

Corporate customers can place Gift Card orders by calling 1.800.899.7826.