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Product Review

Returns Information

Returns or exchanges are permitted, provided the customer purchased the product through our call center or website and it is within 30 days of the date of purchase.

Shoes must be free of wear and tear and be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation.

Shipping charges are not refundable. All exchanges will be shipped via surface delivery at no charge to the customer.

Please refer to the back of your invoice for the required return form.

All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. Tsubo® is not responsible for packages lost in transit.

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Tsubo® Warranty

TSUBO® shoes are warranted to provide normal wear and be free from defective materials or faulty manufacturing for one year from confirmed date of purchase.  Any products beyond one year will be evaluated on a case by case basis.  For further warranty information please contact TSUBO® at 866-998-7826.